What You Need to Know

We are an online shop only therefore most of our interactions will be via email or shop links. We hope the steps you have to perform from finding your garment to have it customised and delivered are simple and easy. For suggestions of how to improve this process we welcome everyone to contact us.

What we do after we receive an order:

We digitise and test your design and we send you a photo of how your design will look on an actual fabric. Look on it thoroughly, check the shape and colours to see if they match your expectations.

After you approve the test we will proceed to production.

There could be a small possibility that your design is not suited to be embroidered for some reasons like thickness of embroidery, type of fabric, some lost details etc. You will be notified right after we perform the test and offered an alternative or refunded if the case. We rely on your prompt replies just to help us going forward with your order.

The finished products will be sent via Royal Mail in 3 to 5 days since confirmed and paid. If there are any delays outside of our control for example currier delays, please accept our apologies.

  For shipping cost and other details regarding delivery please check here.

We accept returns if the product has any manufacturing defects but we do not accept returns on customised products after they were approved by you following the test.

Returns on products from our collections are accepted when you notify us in 48 hours after receiving it.